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Customer Service Design and Training

Simply satisfying customers and sitting back is not good enough. Competition will continue to drive enhanced expectations. Access to information has developed disciplined and educated patients. Advances in medical practice provide physicians with multiple treatment alternatives. Organizations can ill afford to lose patients. Rather, great performing organizations overdeliver on every physician, patient and family interaction. This orientation generates stories of quality service and promotes the return of "customers" for additional care. At Charis, we have time-tested experience and proven results in the following services:

Retail process design and implementation
Raving Fan training
Customer satisfaction tracking
Service recovery
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